Lost money in a UPI or online fraud?
Speed matters most. Report on the 1930 helpline or cybercrime.gov.in immediately so the money can be frozen in the fraudster's account. Under RBI rules, your liability for an unauthorised electronic transaction can be zero if it wasn't your fault and you report it within three working days. A lawyer follows up with the cyber police, your bank and the RBI Ombudsman.
Step 1 of 2
Tell us about your situation
Tap the mic and speak — like you'd tell a friend
अपनी समस्या बोलिए · Hindi, English or your language
How we get it solved
- 1Report on 1930 / cybercrime.gov.in and inform your bank immediately
- 2File a written complaint with the bank, citing RBI's customer liability rules
- 3Follow up with the cyber police for freezing and release of funds
- 4Escalate to the RBI Ombudsman or court if needed
Documents that help
- Transaction IDs and bank statement
- Screenshots of calls, messages or links
- Acknowledgement of the 1930 / cyber complaint
Don't have everything? Start anyway — your coordinator will tell you exactly what's needed.
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FAQ
Lost money in a UPI or online fraud?: common questions
Will I get my money back?+
If you report quickly and the money is still in the receiving account, it can often be frozen and later released by court order. Recovery depends heavily on how fast you act.
Is the bank responsible?+
For unauthorised transactions not caused by your negligence, RBI rules limit your liability — to zero if reported within three working days. Payments you authorised yourself are treated differently.
Is it free to submit my problem on LawPaw?+
Yes. Telling us your problem and getting a call back from your coordinator is free. You pay only if you decide to go ahead.
What will I have to pay?+
Up to three things, all told to you in writing before you pay: (1) LawPaw's convenience fee for coordinating your matter, (2) the professional's fee, which they quote, and (3) government charges such as court fees or stamp duty, at actual cost. GST applies as per law. There are no hidden charges.